Paying for Your Order
Q: Who do I make my installment payments to?
A: If you select a buy now, pay later option offered at checkout, your repayments are made to the payment provider you select, according to the agreement and payment schedule you accept with that provider. For questions about your payment schedule or payment account, please contact that provider directly.
Q: Do I have to finish paying all installments before my order ships?
A: Once your payment is confirmed and your order is accepted, ATK Bates processes and ships your order according to our normal production and shipping schedule. You do not need to complete all scheduled installments before we ship your order. Orders are processed within 5–7 business days and shipped within 7–10 business days of placing the order.
Q: Which order number should I use when contacting ATK Bates?
A: Please use the ATK Bates order number in your store order confirmation email. Your payment provider may issue a separate reference number, which may differ from your ATK Bates order number. Keep both confirmations for your records.
Q: Who should I contact for help?
A: For help with your ATK Bates order, products, or shipping, email support@atkbates.com and include your ATK Bates order number. For help with installment payments or your payment-provider account, contact the provider you selected at checkout.